Privacy Policy

Last Updated: [12-09-2026]

At CTS50.com , we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you when you use our website, CTS50.com , or purchase our products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek your consent in the manner required by law.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or otherwise interact with us, we may collect information such as:

Full name
Mobile/telephone number
Email address
Billing and shipping address
Delivery information
Order and purchase history
Payment-related information
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We generally do not store complete payment card, banking, or other sensitive payment credentials on our own systems when payments are processed through third-party payment providers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser and device type
Operating system
Pages visited and products viewed
Website activity and interaction information
Referring website or source
Approximate location information derived from technical data
Date and time of visits
Other diagnostic or usage information

We use this information primarily to operate, secure, maintain, and improve our website.

2. How We Use Your Information

We may use your information for legitimate business purposes, including to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Communicate with you about your orders
Send important service-related notifications
Respond to enquiries and complaints
Improve our website, products, and services
Understand customer preferences and website usage
Prevent fraud, misuse, unauthorized access, and other security issues
Maintain business, accounting, tax, and transaction records
Comply with applicable laws, regulations, court orders, and lawful government requests
Send promotional communications where permitted and, where required, with your consent
Conduct analytics, marketing, or other activities permitted by applicable law

We aim to collect and use personal information only to the extent reasonably necessary for the purposes for which it is processed.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small data files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies to:

Keep your shopping cart functioning
Remember preferences
Keep you signed in where applicable
Understand website traffic and usage
Improve website performance
Detect security issues and prevent fraud
Provide relevant advertising or marketing, where applicable

Some cookies may be placed by third-party service providers that operate on our behalf.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

4. Third-Party Services

We may use trusted third-party service providers to help us operate our business. These may include:

E-commerce and website hosting providers
Payment gateways and payment processors
Shipping and logistics companies
Analytics providers
Marketing and advertising platforms
Customer communication and support providers
Fraud prevention and security providers
Email and messaging service providers

These third parties may process information on our behalf or as otherwise permitted by their own privacy policies and applicable law. We encourage you to review the privacy policies of third-party services you use through our website.

We do not sell your personal information for money. We may disclose information to service providers, professional advisers, government authorities, or other parties where necessary for legitimate business purposes, legal compliance, protection of rights, or as otherwise permitted or required by applicable law.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, you may be redirected to or interact directly with the payment provider's platform. Payment information may therefore be collected and processed by that provider according to its own terms and privacy policy.

CTS50.com does not intend to retain complete payment card or banking credentials unless necessary and legally permitted for a specific purpose.

6. Sharing and Disclosure of Information

We may share personal information when reasonably necessary with:

Employees and authorized representatives who need the information to perform their duties
Payment and financial service providers
Delivery and logistics partners
Technology and hosting providers
Customer support providers
Professional advisers such as accountants, auditors, or legal advisers
Government authorities or law-enforcement agencies where legally required
Other parties where disclosure is necessary to protect our rights, customers, website, or business

We will not disclose personal information to unrelated third parties except where permitted, necessary, or required under applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, security measures may include access controls, secure connections, authentication procedures, restricted employee access, monitoring, and other appropriate safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention, legal compliance, and other legitimate business purposes.

When information is no longer required and there is no legal or legitimate reason to retain it, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Customer Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, which may include:

Requesting information about how your personal data is processed
Requesting access to personal information held about you
Requesting correction of inaccurate or incomplete information
Requesting deletion of personal information where legally applicable
Withdrawing consent where processing is based on consent
Choosing not to receive certain promotional communications
Raising a complaint or grievance regarding the processing of your personal information

Where you withdraw consent, the withdrawal will not affect the legality of processing carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for those services.

To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

10. Marketing Communications

If permitted by applicable law, we may send you information about new products, offers, promotions, or other updates.

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at cts50tejas@gmail.com.

Even if you opt out of promotional communications, we may still send essential communications relating to your orders, transactions, account, security, or other services.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at cts50tejas@gmail.com so that we can review and take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. International Data Transfers

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps as required by applicable Indian law and regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable laws.

When we make material changes, we may update the "Last Updated" date and, where required, provide additional notice.

We encourage you to review this Privacy Policy periodically.

15. Grievance and Privacy Contact

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

CTS50.com
Email: cts50tejas@gmail.com
Business Address: unnati chowk, soni bajar, mahuva

We will make reasonable efforts to review and respond to privacy-related requests and complaints within the timeframe required by applicable law.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to privacy or the use of this website shall be subject to the applicable laws and jurisdiction of India, subject to any mandatory rights or remedies available to consumers under applicable law.