Terms of Service

Last Updated: [DATE]

Welcome to CTS50.com. These Terms of Service ("Terms") govern your access to and use of the CTS50.com website, including the purchase of products through our online store.

By accessing, browsing, or purchasing from CTS50.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About CTS50.com

CTS50.com is an online retail store operated by CTS50.com, having its registered/principal business address at Unnati chowk, soni bajar, mahuva.

For questions, support, or complaints, you can contact us at:

Email: cts50tejas@gmail.com
Address: Unnati chowk, soni bajar, mahuva.

2. Account Terms

You may be able to create an account on CTS50.com to make shopping easier and access your order information.

When creating or using an account, you agree to:

Provide accurate and current information.
Keep your account and login information confidential.
Not allow unauthorized persons to use your account.
Notify us promptly if you believe your account has been compromised.
Be responsible for activity carried out through your account, subject to applicable law.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may also place an order without creating an account if this option is made available on our website.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, weights, sizes, colours, and other information displayed on CTS50.com are accurate and up to date.

However, minor differences may occur between product images and the actual product due to photography, lighting, display settings, manufacturing variations, or other factors.

Where a product has specific characteristics, specifications, measurements, material information, or other relevant details, customers should review the product description carefully before placing an order.

If you have questions about a product before purchasing, you may contact us at cts50tejas@gmail.com.

4. Pricing and Payment

All prices displayed on CTS50.com are shown in Indian Rupees (INR), unless otherwise stated.

Prices may include or exclude applicable taxes, shipping charges, or other fees depending on how they are displayed at checkout. The final amount payable will be shown before you complete your purchase.

We reserve the right to change product prices at any time. However, changes made after an order has been successfully accepted will not ordinarily affect that order, except where correction or cancellation is required due to an obvious pricing or technical error or where otherwise permitted by applicable law.

Payments may be processed through third-party payment providers.

Available payment methods may include:

Credit/debit cards
UPI
Net banking
Wallets
Cash on delivery, where available
Other payment methods displayed at checkout

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

5. Order Placement and Acceptance

When you place an order on CTS50.com, you are making an offer to purchase the selected product(s) according to these Terms.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment. We reserve the right to review and, where legally permissible, cancel or decline an order in circumstances including:

Product unavailability
Incorrect product or pricing information
Suspected fraud or unauthorized activity
Payment failure
Incorrect or incomplete customer information
Delivery restrictions
Technical or system errors
Other circumstances permitted under applicable law

If we cancel an order after payment has been received, we will process an applicable refund according to our refund policy and applicable law.

6. Shipping and Delivery

We aim to dispatch orders within 15 business days after successful order confirmation and payment, unless a different timeframe is stated on the product page or at checkout.

Estimated delivery times may vary depending on:

Delivery location
Shipping method
Product availability
Courier/logistics provider
Weather or natural events
Public holidays
Transportation disruptions
Other circumstances outside our reasonable control

Once an order has been handed over to the shipping partner, delivery may be subject to the courier's operational timelines.

Customers are responsible for providing an accurate and complete shipping address and contact information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional charges or other consequences may apply according to our shipping and return policies.

We will make reasonable efforts to assist customers with delivery-related issues.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Before purchasing, customers should review the applicable return and refund conditions, including:

Eligible products
Return period
Product condition requirements
Exchange conditions
Non-returnable products
Return shipping requirements
Refund timelines
Any applicable deductions or charges

Where a product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law or our policies, please contact us at cts50tejas@gmail.com as soon as reasonably possible.

Nothing in this section is intended to restrict any mandatory consumer rights available to you under applicable Indian law.

8. Cancellations

You may request cancellation of an order by contacting us at cts50tejas@gmail.com, subject to the cancellation conditions applicable to the order.

Once an order has been dispatched, cancellation may no longer be possible through our standard process. In such cases, the customer may need to follow the applicable return/refusal process.

Where a cancellation is accepted and payment has already been received, any eligible refund will be processed through the applicable payment method or another permitted method.

9. Prohibited Uses

You agree not to use CTS50.com for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

Violate any applicable Indian law or regulation.
Attempt to gain unauthorized access to our website, systems, accounts, or databases.
Introduce viruses, malware, malicious code, or other harmful material.
Interfere with the operation or security of our website.
Use automated systems to scrape, copy, monitor, or extract website content without permission.
Use another person's account or personal information without authorization.
Submit false, misleading, fraudulent, or abusive information.
Attempt to place fraudulent or unauthorized orders.
Use the website to harass, threaten, or harm other persons.
Reproduce or commercially exploit our website content without authorization.
Engage in activity that could damage our reputation, systems, customers, or business.

We may restrict or terminate access to our website where we reasonably believe prohibited activity has occurred, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the content available on CTS50.com, including logos, trademarks, product images, photographs, graphics, text, designs, website layout, and other materials, is owned by or licensed to CTS50.com .

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

CTS50.com may use third-party services such as payment gateways, shipping providers, analytics services, communication platforms, and other technology providers.

We may also provide links to third-party websites or services.

We are not responsible for the independent content, policies, availability, or practices of third-party websites or services. Your use of those services may be governed by their own terms and policies.

12. Website Availability and Accuracy

We make reasonable efforts to keep CTS50.com available and functioning properly.

However, we do not guarantee that:

The website will always be available or uninterrupted.
Every feature will always operate without errors.
Product information will always be completely free from typographical or technical errors.
The website will be free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, technical issues, or other operational requirements.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [LEGAL BUSINESS NAME] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or purchase of products, except where such liability cannot lawfully be excluded or limited.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, technical failures, or third-party service interruptions.

Nothing in these Terms is intended to exclude, restrict, or reduce any consumer right, statutory remedy, or liability that cannot legally be excluded or limited under applicable Indian law.

14. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless [LEGAL BUSINESS NAME], its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, or expenses arising from your unlawful use of CTS50.com, violation of these Terms, or misuse of our website or services.

This clause does not apply to the extent that the claim arises from our own unlawful conduct, negligence, or liability that cannot legally be excluded.

15. Consumer Rights

Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian consumer-protection laws.

CTS50.com intends to conduct its e-commerce operations in accordance with applicable laws and regulations, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.

Where these Terms conflict with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services, or applicable laws.

The updated version will be posted on CTS50.com with a revised "Last Updated" date.

Your continued use of the website after an update means that you accept the revised Terms to the extent permitted by applicable law.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other authorities that may legally apply, disputes arising from these Terms or your use of CTS50.com shall be subject to the courts having jurisdiction at Mahuva, Gujrat , INDIA.

Nothing in this clause prevents a consumer from exercising any mandatory statutory right or remedy available under applicable Indian law.